Delete your account

Last updated 27 September 2026

This page explains how to delete your account in Probes, the soil probe app from EMM Software, and what happens to your data.

Option 1: in the app

1. Open the Probes app and sign in.
2. Go to Settings → Delete account.
3. Enter your password and confirm.

Your account is deleted straight away and you're signed out.

Option 2: by email

If you no longer have the app, or can't sign in:

1. Email info@emmsoftware.co.za from the email address on your account, with the subject "Delete my Probes account".
2. Include your username. Tell us if you also want your company's data deleted (see below).

We'll check the request comes from the account owner, delete the account within 30 days, and confirm by email.

What is deleted

• Your account: username, email address and password hash.
• Your sign-in tokens, so every device you're signed in on is signed out.
• Your membership of companies and your access to their farms.

What is kept, and for how long

• Company data (company details, farms, probes, blocks, irrigation setup and readings) belongs to the company, not to one user, so it stays available to your colleagues while the company uses Probes. If you're the company's only user or want it removed, ask us by email and we'll delete it within 30 days.
• Logs (error reports and failed sign-in attempts, which may include your username) are deleted after 90 days.

See our privacy policy for everything we collect and why. Questions? Email info@emmsoftware.co.za.